Privacy Policy

1. Introduction

GCM Netting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a free consultation or site visit
• Fill out a contact form
• Request a quotation or estimate
• Book our services
• Subscribe to our newsletter
• Contact us via phone, email, or WhatsApp

This information may include:

• Name
• Phone number
• Email address
• Home/Business address
• Area/Location
• Service requirements and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of visit

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us:

• Remember your preferences
• Understand how you use our website
• Improve user experience
• Analyze website traffic and trends

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

• To provide and maintain our services
• To schedule site visits and installations
• To process quotations and bookings
• To communicate with you about services
• To send appointment reminders

3.2 Customer Support

• To respond to your inquiries and requests
• To provide customer support
• To resolve complaints and issues
• To follow up on service quality

3.3 Marketing & Communication

• To send promotional offers and updates
• To inform you about new services
• To share seasonal offers and discounts
• To send service maintenance reminders

3.4 Analytics & Improvement

• To analyze website usage and trends
• To improve our website and services
• To understand customer preferences
• To enhance user experience

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• SMS and email service providers
• Website hosting services
• Analytics providers (Google Analytics)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal proceedings or court orders
• Government or regulatory authorities
• Protection of our rights and safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access
• Accidental loss or destruction
• Unlawful use or disclosure
• Alteration or damage

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain warranty records

Typically, we retain customer information for:

• Active customers: Duration of service + warranty period + 2 years
• Inquiry data: 1 year from last contact
• Website analytics: 26 months (Google Analytics default)

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access

You have the right to request access to the personal information we hold about you.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out

You can opt-out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in emails
• Replying "STOP" to SMS messages
• Contacting us directly

7.5 Data Portability

You can request a copy of your personal information in a commonly used electronic format.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

10. Communication Preferences

10.1 Email Communications

We may send you:

• Service-related emails (quotations, confirmations, reminders)
• Marketing emails (offers, promotions, updates)
• Newsletters and tips

10.2 SMS/WhatsApp Communications

By providing your mobile number, you consent to receive:

• Appointment confirmations and reminders
• Service updates
• Promotional offers
• Follow-up messages

11. International Data Transfers

Your information may be stored and processed in data centers located in India or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: